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FIRST TRAVEL.COM Ltd.

TERMS AND CONDITIONS:


FIRST TRAVEL.COM Ltd. (‘the Company’) agrees to hire to the customer (‘the customer’) the vehicle(s) upon the following Terms and Conditions.

The Hire Charge is payable in full at the time of booking. The Company will issue a receipt and confirmation for the booking.

The Customer shall be responsible for the conduct of all passengers. We reserve the right to invoice or make a charge to the customers credit card for any losses, repairs, replacement or valeting costs resulting from damage or fouling to the vehicle(s) or its/their fixtures caused by the customer or their clients.

The Company reserves the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs at no loss or expense to ourselves.

The Company maintains a strict non-smoking policy in all its vehicles.

It is not permitted to carry or consume food or drink in the vehicle.

The Company will not tolerate any verbal or physical abuse directed to its Chauffeurs or other staff.

Vehicles are fully insured for third party and passenger claims. However, whilst every care may be taken, customers personal property is carried entirely at their own risk and no responsibility can be accepted for loss or damage of/to those items.

Responsibility lies with the customer to ensure that baggage is accounted for and loaded into/unloaded from the vehicle prior to leaving the point of departure/arrival.

The Company will use reasonable means to ensure that the vehicle(s) arrive(s) at the agreed time and that they reach their destination on time. Customers should make sure they leave sufficient time to reach their destinations. The Company accepts no responsibility whatsoever for any delays however caused.

The Company may if required substitute vehicle hired if ie: Breakdown; Accident; Driver or Client delay out with The Companies control, to an alternative Executive Class vehilcle.

The Company allows a reasonable amount of luggage to be carried in its vehicles. Luggage , which in the opinion of the Driver amounts to excessive weight or amount will not be carried. A separate luggage vehicle or trailer can be supplied at an additional cost. Please ask if unsure.

The Company reserves the right to sub contract to other companies should the need arise.

CANCELLATIONS: FOR CHAUFFEUR VEHICLES;

24 HOURS PRIOR TO THE DATE OF TRAVEL; FULL AMOUNT OF TOTAL INVOICE CHARGED


24 TO 48 HOURS PRIOR TO THE DATE OF TRAVEL; 50% OF TOTAL INVOICE CHARGED; MININUM CHARGE OF £20.00 sterling + VAT.

48 HRS TO 7 DAYS PRIOR TO THE DATE OF TRAVEL; 20% OF TOTAL INVOICE CHARGED; MININUM CHARGE OF £20.00 sterling + VAT.

OVER 7 DAYS PRIOR TO THE DATE OF TRAVEL; 10% OF TOTAL INVOICE CHARGED; MININUM CHARGE OF £20.00 sterling + VAT.

AFTER THE START OF A TOUR THE VEHICLE AND DRIVER ARE SOLELY CONTRACTED TO FULFILLING THE SCHEDULE SUPPLIED AND WILL BE CHARGED AT THE RATE AGREED WITH THE HIRER.

When a Chauffeur vehicle has been Allocated and Despatched to the client, The vehicle and Driver are then at their disposal for the duration of the contractable term.

Customers are advised to obtain their own insurance to safeguard against loss of deposit or cancellation.

DRIVERS HOURS AND REST PERIODS. The hours agreed by First Travel.com Ltd, for the operation of any hire must be strictly
observed. Current regulations governing driver's hours and rest periods must be adhered to at all times. First Travel.com Ltd reserves the right to curtail or otherwise alter any hire which does not comply with the relevant regulations.

If you request cancellation at a later date, then unless your request is because we are in breach of contract, we have the right to refuse cancellation, or retain all or part of any sum deducted from your debit or credit card as a contribution towards any losses or costs we suffer as a result of the cancellation. We will not retain an amount which is greater than a reasonable pre-estimate of the loss sustained by us as a consequence of your cancellation.

MINI BUS & COACH HIRE;

Due to our high demand of Mini Bus & Coach Hire, 100% payment of all Reservations at time of booking. Cancellation fees of 50% of Total invoice to cover our costs of reserving the Vehicles.
Cancellation fees of 100% of Total invoice for cancellations of Mini Bus or Coach booking within 72 hours of Reservation date.

AIRPORT TRANSFERS;

The Company will endeavour to meet the client at the allotted place at the allotted time, we generally allow 45 mins. to 1 hour for International flights to clear after landing and 20 to 30 mins. for Domestic flights to clear. Please phone if you are a light traveller or are delayed at baggage reclaim or customs.

Airport Parking
All Clients to contact First Travel.com approximately 20 min before arrival at airport.
Whilst every due care & attention is always taken by our staff, First Travel.com cannot accept any responsibility for any damages claimed as responsible by the client (with acception accidents whilst driven by our staff)
Customers are welcome to sign a disclaimer for mileage and body damage at the time of handover signed by both parties.

The onus is on the client to fill in any disclaimer form at handover.

The client is responsible for booking forms to be filled in accurately as inaccurate return times and flight numbers as this can result in delays of vehicle returns.

Suppliers Terms & Conditions

First Travel expect all Drivers to be Well Presented, Uniformed and Courteous towards all Clients at All Times and where requested, to assist clients in any additional requirements.

First Travel expect that all Vehicles supplied by suppliers to be Well Presented, ie: Clean, Tidy & Properly maintained.

First Travel expect that the vehicle supplied by contractor or sub contracter to be supplied as agreed, verbally or written.

First Travel expect that all Vehicles supplied by suppliers to have all legal documentation ie: Insurance, MOT, Vehicle Licence, PCO where applicable & LGV ,PSV ,PCV where required.

First Travel expect all Vehicles supplied by suppliers to be on Site preferably 30 minutes but at least 15 minutes prior to scheduled pickup.

Drivers are all responsible for checking Flight arrivals for Airport Meet & Greet Services.

All contractors & sub contractors undertaking work from First Travel are duty bound to adhere to these rules and regulations and are subject to the charges as stated.

The Onus is on the Driver, Company, Contractor & Sub contracter to adhere to these Rules & Regulations and will be held responsible as such.

Invoices & Payments: All Drivers, Payment Terms for Suppliers: Payment for work covered by suppliers are within 5 working days of payment being received from Customer ie: Payments from On-line Booking system will be paid within 5 working days of receiving invoice from supplier. Payment from account customers will be paid on First Travel receiving payment and then within 5 working days of this. Under No circumstances will First Travel make payment to suppliers before receiving payments from Online booking or Account Customers. The onus is on suppliers and drivers to understand the terms and conditions before accepting work from First Travel.

Penalties to Drivers & Sub Contractors: If any of the above are not adherd to & result in the loss of Contract or contracts the maximum Charged of up to £100,000. with a minimum charge from £5,000.

First Travel.com Ltd. reserves the right to amend its Terms and Conditions at any time without prior notice.

DISCLAIMER: We are not responsible for the contents or reliability of the linked web sites and do not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.





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